OneBill Telecom is an independent telecommunications company that provides a complete range of telecommunication services to residential and business customers, including small office and home office users. It is part of the OneBill Group plc and is headquartered in Worthing, West Sussex.

The company's success and ethos is based on their commitment to raising standards and lowering costs. This is achieved by using technology to automate customer service activities.

www.Yourcalls.net is the online service division of Comms Factory Limited, which is also part of the OneBill Group of companies. Launched in April 2006, it is described as the telecoms equivalent of on-line banking. The automated order processing and customer service tools used by OneBill staff are made available to customers via the www.yourcalls.net website, enabling them to carry out on-line self-service. Because customer self-service lowers operational costs, the tariffs offered by Yourcalls.net are the lowest on the market.

• Address checker
• Bank checker
• Credit card checker

Operating a completely automated service, OneBill quickly recognised the importance of having access to clean, accurate customer data, and have derived many operational and commercial benefits that have saved both time and money whilst giving the customer a good online experience.

• Capturing clean, and well formatted data, saving time and customer frustration
• The retrieval of accurate address data enables them to send a good quality letter out to customers within 24 hours of their on-line registration (this is important as during the cooling off period it's likely that their existing providers will try and entice them back).
• The validation of bank and credit card details saves money and time in reducing rejected payments
• The customer gains confidence and trust as they know their personal details are in safe hands and the quick response via a tactile communication endorses and enhances the company's brand integrity

• Takes a tenth of the time to install compared with the current industry leader's product
• Online portal, highly automated and easy to understand
• Automatic updates (with excess of 100,000 monthly changes to PAF)
• Fully automated support centre for developers and installers
• Integrates seamlessly with other data platforms

OneBill's, Commercial Director, Ben Giddings, commented: "Postcode Anywhere's service is very much based on the same guiding principles that we apply, a shared ethos of allowing customers complete access to information, simply and quickly. A totally automated business model that delivers an efficient on-line, user-friendly service is not easy to achieve, but when it works successfully, it’s glorious. Forgive the pun, but in my opinion Postcode Anywhere are streets ahead of other data capture vendors."